Refund policy

For hygiene reasons, all skincare and personal care products will not be returned. Any damaged or erroneously delivered item has the right to return or replace the goods within 3 days of receipt of the delivered goods. Any used items will not be accepted for return or exchange.

• Color shown may be slightly different than actual products due to computer monitors settings.
Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with “non-returnable” remark
4. Free Gifts/ Accessories / Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and cost of return are borne by customers.
Customers must return with all free gifts/ accessories / samples.